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Supercommunicators by Charles Duhigg

·1 min
  • 3 types of conversations:
    1. Practical (what is this really about?)
    2. Emotional (how do we feel?)
    3. Social (who are we?)
  • We need to match the conversation type to whoever we are talking to, or else there will be clashes.
  • Two types of logic in a conversation:
    1. Cost/benefit logic
    2. Similarity logic (empathy)